Privacy Statement

Massachusetts Turnpike Authority's Privacy Policy

Welcome to the Massachusetts Turnpike Authority's web site. Your privacy is one of our top priorities. The following policy applies only to the use of the Massachusetts Turnpike web site. Other Web sites operated by state agencies have individual privacy policies tailored to the interactions available through each site. We strongly suggest that you read the privacy policy for, this and every Web site that you visit, and any external site that you visit through a link appearing at this site.

A Privacy Partnership. Your privacy with respect to the use of this web site results from a partnership between the Massachusetts Turnpike Authority and you, the user. At this web site, we attempt to protect your privacy to the maximum extent possible. However, because some of the information that we receive through this web site is subject to the Public Records Law, Massachusetts General Laws Chapter 66, Section 10, we cannot ensure absolute privacy. Information that you provide to us through this site may be made available to members of the public under that law. This Privacy Policy is designed to explain the specific privacy protection we provide to you at our Web site.  This policy informs you of the information that we collect from you at this site, what we do with it, to whom it may be disseminated, and how you can access it. Based on this information, you can make an informed choice about your use of this site. You can maximize the benefits of your privacy partnership with the Massachusetts Turnpike Authority by making informed choices about whether to share personally identifiable information with us through this site.

Electronic Toll Collection Information.  Pursuant to the provisions of M.G.L. c.81A, Section 10 (a) and (b), the Massachusetts Turnpike Authority shall maintain the confidentiality of all information including, but not limited to, photographs or other recorded images and credit and account data, relative to account holders who participate in its electronic toll collection system and shall be used for enforcement purposes only with respect to toll collection regulations.
 
Personally Identifiable Information. We use the term "personally identifiable information" to mean any information that could reasonably be used to identify you, including your name, address, e-mail address, Social Security number, birth date, bank account information, credit card information, or any combination of information that could be used to identify you.

Information Voluntarily Provided by You. This site collects information from you through voluntary participation in an activity that asks for information (i.e. sending an e-mail, filling out a form, applying for employment on line, etc.).  Such activity will contain personally identifiable information.

Information Automatically Collected and Stored by this Site. This site does not collect "cookies", but does collect and store indefinitely your Internet Protocol ("IP") address, (which does not identify you as an individual), as well as information about the date and time of your visit, whether a file you have requested exists, and how many "bytes" of information were transmitted to you over the web from this site. We use your IP address to assess the frequency of visits to this site and the popularity of its various pages and functions. The information we automatically collect and store is used to improve the content of our web services and to help us understand how people are using our services, in order to continually improve the web site and the services we offer.  We will not attempt to match any personally identifiable information that you provide to us with your IP address, unless there are reasonable grounds to believe that doing so would provide information that is relevant and material to a criminal investigation.

Information Collected Through the Masspike e-Traveler Service. By registering with Masspike's e-Traveler Service, you will be required to provide personally identifiable Information.  Information collected through the Masspike e-Traveler service will be used to notify you via e-mail alerts of traffic updates, road restrictions and advisories along the entire Massachusetts Turnpike, including the Ted Williams, the Tip O'Neill, Sumner and Callahan Tunnels.
 
Dissemination of Your Personally Identifiable Information. We do not sell any personally identifiable information collected through this web site. However, once you voluntarily submit personally identifiable information to us through an e-mail, its dissemination is governed by the Public Records Law, the Massachusetts General Laws Chapter 66A (Fair Information Practices Act), Executive Order 412, and other applicable laws and regulations. For this reason, part or all of the information you send us may be provided to a member of the public in response to a public records request, subject to the requirements of G.L. c.81A, Section 10 (a) and (b) provided above.

In addition, the information that you voluntarily submit will be disclosed only to Massachusetts Turnpike Authority employees or officials with a "need to know" for purposes of fulfilling their job responsibilities. They will only use the information to answer your questions, respond to any requests for assistance, and fulfill the Massachusetts Turnpike Authority's legal obligations. Where appropriate, we may provide the information submitted by you to the person or company that is the subject of your inquiry, or to a government agency responsible for the matters referred to in your communication.

Your Access and Opportunity to Correct. The Public Records Law and the Fair Information Practices Act provide you certain rights to get information about you that is in our records. To learn more about the circumstances under which you can get and correct this information, please click on the above references to these laws.

Security. Because this site does not encrypt incoming e-mail, you should not send information that you consider highly sensitive through this Web site. We use standard security measures to ensure that your personally identifiable information is not lost, misused, altered, or unintentionally destroyed. We also use software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable by law.  Except for authorized law enforcement investigations, no attempts are made to identify individual users or their usage habits.

Special Protections Against Misuse Of Personally Identifiable Information Within Massachusetts Turnpike Authority Offices. In 1999, then-Acting Governor Swift issued Executive Order 412, which enhanced the privacy protection given to any information about you as a named individual held by the Executive Department of state government. Executive Order 412 limits the collection and dissemination of personally identifiable information within the Executive Department. This site complies with Executive Order 412, so all of the personally identifiable information that you submit to this site is given the privacy protections set forth in Executive Order 412.

Policy Changes. We will post changes to this policy at least 30 days before they take effect. Any information we collect under the current privacy policy will remain subject to the terms of this policy. After any changes take effect, all new information we collect, if any, will be subject to the new policy.

Disclaimer Notice.  The Massachusetts Turnpike Authority (the "Authority") makes no claims, promises or guarantees about the accuracy, currency, completeness, or adequacy of the contents of this website or of the contents of links to other Internet resources from this website, and expressly disclaims liability for errors and omission in its contents.  In the event of a conflict between this Privacy Policy and the Public Records Act or other law governing the disclosure of records, the Public Records Act or other applicable law will control.

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, is given with respect to this website or its links to other Internet resources.  Although we have put in place security systems (as described in this Policy) that are designed to prevent unauthorized disclosure of you personally identifiable information, due to the nature of Internet technologies we cannot provide firm assurances as to the security of this information, and expressly disclaim any such obligation.

Exceptions.  There is one exception to our privacy policy: we may release or use personally identifiable information in connection with legal proceedings, or contemplated legal proceedings, that directly relate to such information, or in response to a subpoena or court order specifically requesting such information.

Contact Information. For questions about your privacy while using this Web site, please contact the Massachusetts Turnpike Authority.
 
Definitions:

Cookies are files that a Web site can place on your computer. A cookie file contains unique information that a Web site can use to track such things as your password, lists of Web pages you have visited, and the date when you last looked at a specific Web page, or to identify your session at a particular Web site. A cookie file allows the Web site to recognize you as you click through pages on the site and when you later revisit the site. A Web site can use cookies to "remember" your preferences, and to record your browsing behavior on the Web. Although you can prevent Web sites from placing cookies on your computer by using your browser's preference menu, disabling cookies may affect your ability to view or interact with some Web sites.

An "Internet Protocol Address or "IP Address" is a series of numbers that identifies each computer and machine connected to the Internet. An IP address enables a server on a computer network to send you the file that you have requested on the Internet. The IP address disclosed to us may identify the computer from which you are accessing the Internet, or a server owned by your Internet Service Provider. Because it is machine-specific, rather than person-specific, an IP address is not, in and of itself, personally identifiable information.